Where will we meet with Santa?

• All sessions will be held on Zoom. All session links will be emailed 24 hours in advance.

• In the event the platform crashes we will work to quickly communicate how we will still have our session, either over Facetime, Google Meet, or we'll reschedule.

• Guests will be asked to sit in the digital waiting room where Santa and crew will let you in at the appropriate time. We will do our best to be on time, but fear not we will not short you any time if we are running behind!

2021 Sessions will be announced soon!

Who is a participant?

• A participant is a person who Santa's primary attention will be directed towards. Parents/guardians your presence is likely not that of a participant, though it can be!

5 minute sessions have a limit of 2 participants and will not have the story time option, if you would like to participate in story time we suggest you book a 10 or 15 minute session. This session may include song time.

10 minute sessions have a limit of 4 participants. though a session containing 4 participants could also not handle story time. If you have 4 participants and want story time, we suggest you book a 15 minute session. This session may include song time.

15 Minute sessions can accommodate up to 6 participants. If you have more than 6 participants please contact us so we can schedule a long enough time to make sure everyone gets to have time with Santa. This session may include song time.

How will I receive my recording?

• All recordings will be shared via wetransfer.com, files can also be shared via a private link through youtube.com.

• All recordings will be shared within one week following your session.

Will Santa include references to religion?

• Only if requested, you will answer that question in our reservation form, sent after purchase. 

What will Santa want to know ahead of time?

• After you have purchased and scheduled your session you will be asked to complete a questionnaire so that we can best suit each individual's needs.  Questions include:

  • What are the participant's preferred pronouns?​

  • Participant's age?

  • Where is the participant from?

  • Does the participant have a favorite toy or gift from last Christmas?

  • Has the participant done anything extra special this year to put themselves on the Nice List?

  • Would any of the following prevent the participant from participating fully in our session? (twinkling lights, background music/noise, ringing sleigh bells, other)

  • Anything else you would want Santa to know?

 What if I miss a reserved session?

• If you communicate with Santa 24 hours in advance about the need to reschedule we will do our best to find a time to change your reservation to a better suited time.

• Failure to communicate absence prior to a reserved session excludes you from the opportunity to get a refund. Rescheduling will be attempted but not promised. 

Will you use footage of our session for any social media or marketing purposes?

• Only if you permit us the opportunity. Our Social Media/Marketing Release & Consent form is included in the signup form for more detailed information. But we will not share any personal information in adherence with COPPA.